The Best Reasons Why A Professional Answering Service Will Save The Day
Any person that runs a business understands just how important it is to answer the phone and be sure nothing but excellent customer service is implemented with each phone call. However, not every business can be 100% about making sure this happens. Many business owners and professional offices are unable to handle every single phone call, especially after hours.
Need A Professional Answering Service?
Here are just a few of the many reasons why a professional answering service can be exactly what your business or company needs.
- Do you have your own medical practice or even dental office? A 24 hour answering service is a great way to make sure you are providing your patients with excellent customer service. This will also give your patients a piece of mind knowing their medical or dental professional cares about their needs.
- Any business that is in the plumbing industry or a commercial business that caters to emergencies is going to love having an after hours phone service ready to answer any calls that may come in the middle of the night.
- Businessand#39;s that have clients that could be in jail or need to have immediate assistance the following morning will love knowing a 24 hour live answering service is there to help and pass along the message.
Professional Customer Service
Another reason why a professional answering service is a business essential is for the customer service aspects. Missed calls are a huge problem for any business that canand#39;t handle a huge volume of calls. Missed calls are equivalent to missed potential clients.
Clients that call, but no one answers are also less likely to leave a voicemail. This is a very realistic situation. Think of all the times you have called and the phone just rang. Did you leave a voicemail? 72% of people will never leave a voicemail.
The irritation of calling a business over and over, yet no answer. Is this a business that is professional? Would you want to do business with them in the future? 69% of people in this situation donand#39;t call back and move on to the next listing.
Having a business that runs smoothly in general can be challenging. Yet, having an answering service can be a huge help, especially for a business that relies on the phone as part of retaining clients. Telephone etiquette is an important part of making a person feel like they are in good hands. In the first 60 seconds a caller is going to know if they are going to be doing business with a company. Sitting on hold or dealing with a phone that just rings is not going to win over any person.